Dear Client,
First let me take this opportunity to say that I hope each of you had a great 2008 and wish each one a prosperous 2009.
The purpose of this email is to inform each of our clients of a new procedure here at i.t.works. Starting this week we have changed our support call procedure to help you the client. From here on out, each time that you have a support issue, in which you would require our assistance, please call (601) 264-0969 ext 112, or send an email to support@thinkitworks.com. At that point, your support call will be logged and assigned to our support team for completion. Once the issue is resolved, the case will be closed and you will be notified.
One thing to point out. When calling in or emailing your issue, please have as much detailed information as possible. This will allow us to expedite your case.
Please note that by calling in direct to a support technician and not following the above procedure will only delay your call. Support calls that follow the new procedure are priority, and therefore completed first.
If you have any questions concerning the above, please do not hesitate to contact me via email or phone.
Also, if you would like, you may join me on Windows Live Messenger. My Live Messenger ID is russell@thinkitworks.com. If you do not have Windows Live Messenger, you may download it at Windows Live Messenger
Thank you for your understanding and cooperation.
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